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Getting Started with Cases

How to Access Cases

  1. Go to https://portal.pronetx.com.
  2. Sign in with the credentials your organization provides.
  3. In the left menu, click Cases.

Your First Task

Try it: Create your first Case:

  1. Go to https://portal.pronetx.com.
  2. Sign in with the credentials your organization provides.
  3. Click Support in the top right corner of the screen.
  4. Fill out the support request form and add attachments.
  5. Click Submit.

A success message appears upon submission. You can navigate to the cases dashboard to view your case details.

Note: If you can't access CxCentral, you can submit a support case using the support email address your organization provides.

The Cases workflow varies by role. Select your role to see the full workflow:

What to Do Next

Now that you've created a Case, here's what to do next: