Skip to content

Setup Example: Prompts

DFC is highly customizable, so your setup may differ from this example. The steps below show how to configure prompts.

Prompts are fields that store the SSML text Amazon Connect speaks to callers. You edit it in a rich text editor that adds pauses, emphasis and pronunciation, or in Code View for raw SSML.

Before You Begin

  • You need item edit permission on the entity. See Managing DFC Permissions.
  • Adding new prompt variants requires at least the Item Creator permission level.
  • Changes are submitted as a change request and take effect once approved.
  • Prompt fields are edited with DFC's SSML editor. For the full editor reference, including the formatting toolbar, Code View, validation, and audio preview, see Editing Prompt Fields.

Step-by-Step Instructions

Reviewing your Prompts

  1. In the DFC Browser, select prompts in the left panel.
  2. Click the prompts sub-entities to view their items.
  3. Review the item table and click an item to see details.

Adding a Prompt

  1. In the entity view, click + Item.
  2. Enter the item’s name, description, and prompt type.
  3. Click Save and review your changes.

Editing a Prompt

  1. Open the item from the items table. The editing tray opens and is fully editable.
  2. Edit the prompt details.
  3. If a field is a Prompt field, it opens the SSML editor. Use the SSML Formatting toolbar to insert pauses or control rate, volume, pitch, pronunciation, and language. The root tag is applied automatically. Click Switch to Code View to edit the raw SSML directly. For more information, see Editing Prompt Fields.
  4. Click Save Changes.

Verifying What a Flow Receives

Use Path Tester in the DFC Browser sub-header to query the entity and preview exactly what the contact flow receives. Query the entity path with a trailing slash to check the default values.

Reviewing and Submitting Your Changes

  1. Click Save. The Are you sure? dialog lists every pending change.
  2. (Optional) Enter a Change Request Description.
  3. Set the Change Request Criticality. The default is Normal.
  4. (Optional) Set Schedule For Later to schedule the change.
  5. Click Yes, Submit Changes.

A change request is created and routed through the standard DFC approval flow. Your changes apply once they are approved.