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What is CxPortal?

CxPortal is a web-based portal built by Caylent that simplifies the management and configuration of your Amazon Connect contact center. It gives your team the tools to handle day-to-day operations, configuration changes, and incident response, without needing direct AWS access or technical expertise.

CxPortal sits on top of your Amazon Connect environment and is accessed through CxCentral, your unified Caylent workspace. Together they give your organization a single place to manage your contact center and get support.

Who This Is For

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Day-to-day configuration changes and portal managementDevelopers & QA

Debugging flows, visualizing call paths, technical investigation Operations teams

Handling outages, monitoring performance, incident response

Key Objectives

Faster onboarding

Get your team productive quickly with clear, task-oriented guides Self-service workflows

Handle common tasks and configuration changes independently Incident confidence

Respond correctly to outages and failovers without escalation

What CxPortal Does for You

  • Manage routing, queues, prompts, and transfer points
  • Monitor and respond to contact center activity in real time
  • Review and approve configuration changes
  • Investigate call flows and debug routing issues
  • Handle incidents like failovers confidently and independently