Reviewing Change Requests

The Change Requests page lists submitted requests and their current status. The heading shows the total count. Urgent requests are listed before normal ones.

Columns: a selection checkbox, Change Type, Bulk (a Bulk (n) badge on bulk requests), Target, Description, Requester, Criticality, Date, Status, and a row actions menu. Target names the item the request applies to; hover it to copy it or to see the full value.

Filtering and Searching

1. Use the Filters panel on the left to narrow the list:
   • Target — the exact name of one item, to list that item's requests (see Searching a Target's History)
   • Change type — the operation requested
   • Requester — the user who submitted the request
   • Status — the request's current status
   • Criticality — Urgent or Normal
   • Change type, Requester, Status, and Criticality are searchable multi-selects, and each lists only the values present in the loaded requests. Selecting several values in one filter matches any of them; selections in different filters must all match.
2. Type in the Search by keyword... box above the table to filter the requests currently in the table.
3. Click Clear Filters to remove all filter selections and the target search, or Hide filters to collapse the panel.

Searching a Target's History

The Target field in the Filters panel lists every request for one item, rather than filtering the requests already in the table.

1. In the Filters panel, type the item's name in the Target box.
2. Press Enter. The table lists the requests recorded for that target.
3. (Optional) Use the date range button below the Target box to limit the results to a period. It reads All time until you apply a range, and stays disabled until you have entered a target — hovering it beforehand shows Enter a target first.
4. Click the X in the Target box to clear both the search and its date range.

The target search counts as one active filter, and Refresh data reloads its results.

The target must be an exact match. When nothing matches, the table shows No change requests found with the hint Target must be an exact match.

Reviewing a Single Request

1. In the left sidebar, click Change Management > Change Requests.
2. Click the row menu (Open menu) on the request, then click Review change.
3. The Change Request Details dialog shows Change Type, Requester, Requester ID, Creation Date, Item, Description, Status, Criticality, and the Before State / After State diff. Item names the specific item the change applies to, such as a phone number, and shows a dash (-) when the request doesn't have one.
4. Click Approve to accept the change, Reject to decline it, or Close to leave it pending.

Reviewing a Bulk Request

1. Click the row menu on a request with a Bulk (n) badge, then click Review bulk change.
2. The dialog shows the request metadata and a Change Summary (e.g. "4 records affected") with the values being applied.
3. Click Approve Bulk or Reject Bulk to act on the whole group, or click View Individual Records to step through each record before deciding. Item is shown for each individual record, not for the bulk request as a whole.

A request that is an individual record inside a bulk request shows a Bulk badge beside its target. Its row menu offers only View bulk change, which opens the bulk request it belongs to, and it cannot be selected for bulk approval or rejection — act on it from the bulk request instead.

Approving or Rejecting Multiple Requests

1. Select the checkbox on each request you want to act on (or use the select-all checkbox in the header row).
2. Click Approve Request or Reject Request in the toolbar that appears.
3. Click Clear to deselect without acting.