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Permissions & Support

Permissions

Access to the Agent Management page is restricted to users with the appropriate administrative role in CxPortal. If you don't see the Bulk Edit option in the left navigation panel, contact your CxPortal administrator to request access.

  • Viewing the agent table does not require any special permissions beyond access to the Bulk Edit section.
  • Submitting a bulk change may require Change Management approval depending on your organization's role and instance configuration.

Support

For questions about your organization's change request configuration, access permissions, or unexpected behavior, contact your CxPortal administrator or visit the Support page.