Reference: Agent Batch Editor
Field Reference Table
Editable agent fields (the three bulk-change fields)
| Field Name |
Type |
Required |
Description |
| Routing Profile |
Single-select dropdown (Select a Routing Profile) |
Yes (to apply the change) |
The Amazon Connect routing profile assigned to the agent. Defines which queues an agent can receive contacts from and the priority/delay rules for those queues. |
| Auto Accept Calls |
Single-select (Yes / No) |
Yes (to apply the change) |
Whether incoming contacts are automatically connected to the agent (Yes) or the agent must manually accept each one (No). |
| ACW Time Limit |
Single-select dropdown of preset values |
Yes (to apply the change) |
The After Call Work duration — time given to complete wrap-up tasks after a contact ends. See the unit note below. |
Change Request fields (shown when you submit a bulk change)
| Field Name |
Type |
Required |
Description |
| Description |
Text |
No |
Optional description of the change. |
| Criticality |
Single-select (Normal / Urgent) |
Yes |
Normal: no immediate business impact. Urgent: critical business need or active outage. |
| Date and Time |
Date/time picker |
No |
Optional schedule for when the change should take effect. |
Filters
| Filter |
Input |
| Agent Names |
Search, select, or paste a comma-separated list of names |
| Agent IDs |
Search, select, or paste a comma-separated list of login emails |
| Routing Profiles |
Select or paste one or more profiles |
| Proficiencies |
Select or paste skill/proficiency assignments |
| Auto Accept Calls |
Yes or No |
| ACW Time Limits |
Specific ACW durations (0–1,200 seconds per the source doc; see unit note) |
Table columns
Select all rows checkbox, per-row Select row checkbox, Agent Name, Agent ID, Routing Profile, Proficiencies (a count that expands to show each proficiency and its level), Auto Accept Calls, ACW Time Limit. Agent Name and Routing Profile headers are sortable.
Status Definitions
These statuses apply to a submitted bulk change when Change Management is enabled:
| Status |
Meaning |
| Pending |
The change has been submitted and is awaiting approval and processing. |
| Failed |
The change could not be processed; a Failed notification appears. |
Limits and Constraints
- ACW Time Limit filter range: 0 to 1,200 seconds. *
- Processing time (when no approval is required): Base time of approximately 5–10 seconds, plus roughly 1 second per additional agent. A progress indicator in the upper-right corner of the page shows the status of all active bulk changes.
- Select all scope: Select all rows selects the full set reported by the Bulk Actions count, not only the rows visible on screen.